Store Policy, Terms & Conditions
Online terms and conditions
Welcome to the KINDR COMPANY website. This website is owned and operated by The Kindr Company Group Limited, a company registered in England and Wales (Registration No 12848180).
1. Our agreement
These terms and conditions (the "Terms") are the terms which apply when you use the website www.kindr.co.uk. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the Terms. Any reference to "KINDR", "we", "us" or "our" in these Terms is a reference to The Kindr Company Limited (trading as KINDR) and any reference to "you" or "your" means you, the user of the website.
2. Changes to these terms
We reserve the right to change or modify these Terms at any time where it is necessary in the course of our business to do so, including for legal, regulatory or security reasons. We will notify you of substantial changes to these Terms, but we encourage you to review the Terms when purchasing any products or services to ensure that you agree to the proposed way in which we will deal with you. If you do not agree to any changes, then please do not use our website. Any changes are effective immediately upon posting to the website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
If you have any questions, concerns or comments about our Terms, please contact email@example.com.
3. Your use of this website
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects.
You agree that in using the website, you will not: (i) use the website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged or impaired in any way; (ii) use the website for any purpose that could damage the name of KINDR or impair the goodwill or reputation associated with our brand; (iii) use the website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the website security measures; nor (v) use the website for any purpose other than for your own personal use.
We reserve the right to suspend, restrict or terminate your access to the website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour.
While we take all reasonable steps to ensure a fast and reliable service, we will not be responsible for any disruption, loss of or corruption of any material or data when downloaded onto any computer system.
3.1. Cookies policy
If you use our website, we may place and access certain cookies on your computer or device. These may be first party cookies (placed by us and used only by us) or third party cookies. You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked.
4. Making an order
Once you have submitted an order for goods, you will receive an e-mail confirming receipt of your order (the "order confirmation"). You will receive a further e-mail from us once the goods have been dispatched from our warehouse; at this point a binding contract will be concluded between us.
4.1 Product description and packaging
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website as we continue to improve the sustainability of our packaging.
4.2 If we cannot accept your order
If we are unable to accept your order, we will inform you of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.
All prices are quoted in pounds sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified. Posting and packing prices may be charged in addition to the price of any goods. Please refer to the Delivery Section for further information regarding the delivery charges.
Online payment will be provided in a secure environment. Payments must be made by one of the following credit card payment methods - PayPal and the majority of all major credit and debit cards.
Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your payment card refuses to pay or does not for any reason authorise the payment to us, we will not be liable for any delay or non-delivery of the products.
Free Delivery within 3-4 working days is valid on orders over £20.
For further delivery information please see our Shipping and Returns page here. Delivery times may vary. Deliveries are currently being made via ParcelForce and Hermes Business Couriers.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
You will be responsible for all loss and damage to the goods after they have been delivered to you.
DELIVERIES DURING COVID-19: Please note, Hermes and other courier services are no longer obtaining a signature at delivery in order to reduce the possibility of transmission at the point of delivery. They will note a Surname as proof of delivery. Please keep up to date with your tracking to ensure you are able to take delivery. We are unable to confirm a delivery time slot as this is allocated by the courier. A delivery card or notice will be left for you to re-arrange any missed deliveries. This is at the customers responsibility as we are unable to assist with this.
We will retain ownership of the goods until full payment has been made and funds have cleared.
9.1 Non-faulty products
At KINDR, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full product refund or replacement (as appropriate) within 30 days. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. Customer responsible for return shipping costs.
9.2 Faulty products / other rights to return
In accordance with your statutory rights, you may return products:
where there has been an error in the price or description of the product ordered or they are otherwise not as described; or
the product is faulty (i.e unsatisfactory quality or unfit for purpose).
Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons if the seal has been opened by you after delivery.
You are entitled to a refund where the products are returned to us within 30 days of purchase. After 30 days, you are entitled to a replacement product only.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as "received damaged".
Please note that we may require images and/or videos of any damage for our records and may need to collect the product(s) for testing before a replacement or refund is issued.
10. Third party links
We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.
11. Intellectual property
KINDR is the registered owner of THE KINDR COMPANY GROUP LIMITED trade-marks used by us in the course of our business.
The contents of this website (including pictures, designs, themes, logos, photographs, text, software and all other materials) (the "Materials") are owned by KINDR or its third-party licensors. You may not copy, reproduce, download, post, record, transmit, commercially exploit, edit or distribute the Materials in any way without our prior written permission. All use of the Materials is on the basis that you are using this website in good faith for domestic purposes or for the purposes of placing an order with us.