The Kindr Company Privacy Policy 

This privacy policy sets out how The Kindr Company Group Limited (“The Kindr Company”) uses and protects any information that you give when you use this website. The Kindr Company is committed to handling your data in accordance with European data protection law (GDPR) and ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Kindr Company may change this policy from time to time by updating this page, and we will inform you of any changes we make.

Who is collecting your data?

The data controller for the processing of the data is The Kindr Company Group Limited. Our contact details are as follows:

  • Postal address: 15 old Mill Close, Burley in Wharfedale, Ilkley LS29 7RU

  • Telephone: 0777 963 8496

  • E-mail:


What information do we collect from you?

We may collect the following information:

Contact Information, including first name, last name, title, email address, telephone number, delivery address, billing address or any other information you provide within your personal preferences through registering for an online account with us

  • Financial Information, including bank account and payment card details

  • Transaction Information, including details about payments to and from you and other details of products and services you have purchased from us

  • Technical Information, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access The Kindr Company Site or any Application

  • Profile Information including first name, last name, title, email address, telephone number, delivery address, billing address, password, purchase and order history, your favourite products, wish list, brand preferences, enquiries and other contact with our customer service team

  • Usage Information, including information about how you use our website and our products and services

  • Marketing and Communications Information, including your preferences in receiving marketing from us and your communication preferences

  • Contact History, including keeping a record of your communications with us over the phone, by live chat, through a web form, by email, on social media or otherwise


How we use the information we gather

We collect this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Contact information: to process and deliver orders you place via our website, communicate with you on your order’s progress provide customer support, handle returns, check your identity for security reasons and to provide you with marketing where we have the right to do so (see marketing section)

  • Financial information: to process order payments, provide refunds and to prevent and detect fraud

  • Transaction information: to fulfil orders you place with us, provide customer care and support, handle returns and to find out what products you like

  • Technical and usage information: to make improvements to our website and applications and set default preferences for you such as language and currency, to keep our site secure, and to find out what products and content on our site you like

  • Profile information: to find out what you like, to make recommendations to you about other products from The Kindr Company that may be of interest to you, to manage your participation in any loyalty scheme, to complete consultations and to provide product or beauty advice

  • Marketing and Communications information: to send you information via email, SMS, post or online about our products and services. Online advertising may include targeting banners and ads to you on other websites and apps using information we hold about you or your activity on The Kindr Company’s website or on previous adverts.

  • Contact History: to provide you with customer care and support, or to train our staff


Our legal basis for processing your data

It is necessary and lawful for The Kindr Company to process your data on the following reasons:

  • For the performance and fulfilment of sale and purchase contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts;

  • For the purposes of legitimate interests pursued by us which may be (i) collecting personal information to provide you with an efficient customer experience; (ii) running our business; (iii) to provide the products and services you have requested; (iv) to prevent fraud; and (v) for our own marketing, research and product development.

  • To comply with a legal obligation to which we are subject.

In relation to any processing of special categories of personal information such as information about your health (for example skin conditions,) we will rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. This includes processing of payments via secure payment systems.

Links to other websites

Our website may contain links to other websites or social media platforms of interest. Once you have used these links to leave The Kindr Company website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We recommend that you look at the privacy statement applicable to the website in question.

Sharing your information with third parties

Except as expressly explained in this policy we will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We share your information with the following categories of companies as an essential part of being able to provide our products and services to you:

  • Third parties that help us fulfil your orders such as order processing portals, payment service providers, warehouses, order packers, and delivery companies

  • Professional service providers, such as agencies, advertising partners and website hosts who help us run our business

  • Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud

  • On social media platforms if you are a competition winner and have agreed to us sharing your name via the competition terms and conditions

  • Law enforcement agencies, other governmental agencies or third parties where we are required by law to do so

  • Third party analytics tools on our website and social media platforms, where we may provide anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you

  • Online advertising tools and networks, using a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some social media networks such as Facebook’s Custom Audience feature.


How long will we retain your data?

The Kindr Company will keep your information for as long as is needed to be able to provide the services to you, or (in the case of customer service queries) for as long as is necessary to provide support-related reporting and trend analysis only.

If we are required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose for as long as you do not unsubscribe from receiving the same from us.

Controlling your personal information

You can choose to restrict the collection or use of your personal information in the following ways:

  • When you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at


Your rights

Under EU Data Protection law (GDPR) at any time, you have the right:

  • to request access to or a copy of any information which we hold about you;

  • to rectify your information, if you consider that it is inaccurate;

  • to ask us to delete your information, if you consider that we do not have the right to hold it;

  • to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);

  • to object to your information being processed in certain circumstances

  • to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your information.


Any request for access to or a copy of your information must be provided to The Kindr Company in writing via the contact details provided in the ‘Who is collecting your data’ section of this policy and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards to your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change via the ‘My account’ section of our website.

Contacting us about this policy

If you would like to contact us with questions, comments and requests regarding this policy you should address them to our data protection officer at

If you have any concerns about our use of your information, you also have the right to make a complaint to the data protection regulator in your country.